CO-PAYS, CO-INSURANCE & DEDUCTIBLES All co-pays are due at the time of your appointments. We accept cash, check, debit and major credit cards.
MEDICAL PROCEDURES MAY NOT BE CONSIDERED “MEDICALLY NECESSARY” Certain procedures and services provided during your medical visit may not be covered by insurance. It is your responsibility to understand that you may be charged fees for procedures that your insurance company may not find “medically necessary.” Some common procedures that insurance companies find “not medically necessary” include toenail trimming and callous debridement without a systemic condition (ie Diabetes mellitus, Renal Disease, anti-coagulant therapy, Neuropathy, etc.).
CANCELLATION OF APPOINTMENTS and NO SHOW FEE SAMERA / FOOT + ANKLE Requires a 24-hour notice for appointment cancellations so that we can offer the appointment to another patient. There is a fee of $30.00 for medical appointments that are missed or cancelled less than 24-hours in advance. Appointments will not be rescheduled until this amount is paid. We call the day before appointments for a reminder (Friday for Monday appointment) and if you are signed up for Patient Fusion you will receive a text or email.
OUTSTANDING BALANCES A medical practice, like any business, depends on timely payments. It is our policy that all accounts remain current. In the event that a patient balance remains outstanding and no resolution can be made, your account may be sent to a collection agency and/or you may be discharged from the practice.
LABORATORY FEES Most laboratory charges, such as cultures, and pathology tests, ordered through our office are billed directly to your insurance by the laboratory processing the test. If you receive a statement from the pathologist laboratory, we request that you contact them directly to resolve any billing issues.
INSURANCE CLAIMS As a courtesy to you, we will submit medical claims to your insurance company. Any balance after processing of the claim by your carrier is your responsibility. Your insurance policy contract is between you and your insurance company. You are responsible for verifying if providers are in network for your insurance company. In order to properly bill your insurance company, we require that you disclose all insurance information. Failure to provide complete insurance information may result in patient responsibility for the entire bill. If your insurance requires referrals to specialists, it is your responsibility to obtain that referral PRIOR to your appointment. Failure to obtain a valid referral may hold you responsible for any payments incurred for services rendered. Although we may estimate what your insurance company may pay, it is the insurance company that makes the final determination of your eligibility of benefits. If your insurance company is not contracted with our office, you agree to pay any portion of the charges not covered including, but not limited to, those charges above the usual and customary allowance. If we are out of network and your insurance pays you directly, you are responsible for payment in full and agree to forward payment to us immediately.
RETURNS All sales are final on any private pay orthotic devices, creams/medications, shoe gear, stockings, socks, etc.
RETURNED CHECKS There will be a $35.oo fee for all returned checks.